Welcome to Dr. Sima Aesthetics Clinic! We appreciate your trust in us and are committed to providing you with the highest quality of service. Please take a moment to review our terms and conditions.
1. Appointment Rescheduling and Cancellation:
We require 48 hours’ notice by text or email. Failure to cancel within this time results in a £50 fee or deduction from your prepaid sessions.
For prepaid sessions, failure to cancel within the specified timeframe will result in forfeiture of the appointment, with a deduction of £50 from the prepaid amount.
For unpaid service or consultation appointments, a charge of £50 will apply.
2. Your Journey at Dr. Sima Aesthetics Clinic:
We strive to exceed your expectations with exceptional service throughout your treatments.
We recommend booking or rescheduling your treatments in advance to better accommodate your needs.
Please note that we may not always be able to guarantee the same specialist for each appointment or accommodate specific timing requests.
3. Policy on Purchased Sessions:
We offer various treatment sessions for purchase, valid for six (6) months from the date of purchase.
4. Session Expiration:
Unused sessions beyond the six (6) month validity period will expire.
We advise scheduling and using purchased sessions within the allotted timeframe for maximum benefit.
5. Extension of Validity Period:
In extenuating circumstances like illness or emergencies, we may consider extending session validity on a case-by-case basis.
Clients must contact our customer service team at least two (2) weeks prior to expiration to inquire about an extension.
6. No Refunds:
We do not offer refunds for unused sessions. Please carefully consider your treatment needs and schedules before purchasing sessions.
7. Communication of Policies:
Clients must review and agree to these policies before purchasing sessions.
These policies are available on our website, and hard copies can be requested during clinic visits.
We reserve the right to modify these policies without prior notice.
8. Before and After Campaigns:
Dr. Sima Aesthetics Clinic may collect and process photographic images, video recordings, audio recordings, and written testimonials for educational and promotional purposes.
Your explicit consent is required for processing sensitive data related to your medical diagnosis and treatment.
By participating, you agree to the use of material for promotional and informational purposes, including online and offline media.
You release Dr. Sima Aesthetics Clinic from any claims related to the use of this material, including invasion of privacy, defamation, or financial compensation.
9. Prepaid Treatment Packages:
When purchasing treatment courses, you receive a special discounted rate.
Prices are based on prepaying for the entire course.
No price reduction is available if components are removed from the package.
All sessions expire 6 months after purchase, unless otherwise cleared by the doctor.
10. Cosmetic Injections Terms & Conditions:
A deposit or credit card number is required in advance for all cosmetic injection bookings.
Bookings must be made in advance.
Clients must be deemed medically fit following a consultation.
Prices are based on the number of units required and the product used.
Products in a package must be used in a single appointment.
No refunds or price reductions for unused product units.
The administering of units is at the medical practitioner’s discretion.
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